Returns and Exchanges

All returns to Atlas Case require a Return Material Authorization (RMA) number. Prior to returning the item(s) you must contact a representative at Atlas Case toll free at 888-325-2199 within 14 days of the date of your invoice in order to obtain an RMA # which must appear clearly on the return label or bill of lading on the outside of each carton/package. The issuance of an RMA does not guarantee that a credit will be issued. Atlas Case reserves the right not to accept any product for return.

All returns must be shipped freight pre-paid and received within 30 days of your original invoice date. Collect shipments will be refused. Atlas Case recommends that you use a shipping carrier that provides tracking information for your shipment and that it is insured for the total cost of the case so you are covered if the case were to get lost or damaged when shipping back to Atlas Case. If you do not have tracking information or insure the total cost of the case you will be responsible for any lost or damaged product.

APO/FPO Addresses: For customers with an APO/FPO address and those outside the domestic United States you are responsible for all shipping charges in order to get the item(s) back to our address in the United States. This includes any handling, customs, duties, fees or taxes that might be associated with this shipment. We recommend that you insure the shipment against loss and damage since the return shipment is solely your responsibility and if any item(s) are lost or damaged that could forfeit your right for a refund.

The item(s) must be packaged to prevent shipping damage on their return to Atlas Case, use original boxing if in good condition. All returned items must be in “as new / re-sellable condition” with all accessories included. All foam cushioning, literature, accessories, and hardware originally shipped must be returned unless otherwise arranged. Any missing items or damage could result in a partial forfeiture of your refund. No returns will be accepted after 30 days from the date of your original invoice. All returns are subject to a 20% re-stocking fee which will be deducted from your refund.

Custom, customized, or special order items, are non-refundable and non-returnable. Please view the Terms and Conditions page on our website for more information about custom, customized or special order items.

Please allow 2-4 weeks for refunds to be processed and credited to your account. If your order was placed with a credit card we will need your credit card number, expiration date and security code in order to process your refund.